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General terms and conditions


FRANKLY GOOD webpage can be used for your private use without any fees and according to the following terms and conditions. By using the online store, you agree to comply with the following terms and conditions.

The supplier of the ordered goods is Frankly good d.o.o. from Zagreb, II. Zagrebački odvojak 14, which enables the purchase of the entire range of products in the web offer via the web shop. The range of products comprises cosmetic and other products. The buyer is any person who electronically orders at least one product, fills in the requested information and sends it successfully through Registration. Registration enables the storage of data that will be used for contact, delivery or informing about our existing products, new products, promotions and discounts. Moreover, Registration ensures easier and simpler processing of orders. All prices are expressed in euros, including VAT. Users are instructed to read these Terms and Conditions before making a purchase, and to check them regularly to ensure that they are aware of all their rights and obligations.

Frankly good d.o.o. reserves the right to change these Terms and Conditions at any time, without prior notice, and shall not be held reliable for any possible consequences resulting from such changes. The said changes come into force upon their publication on this webpage. Frankly good d.o.o. reserves the right to cancel the service and change the content as well as other services and sub-pages that form an integral part of the online store at any time without the obligation of prior notice and shall not be held reliable for any possible consequences that might arise from such changes. The aforementioned changes come into force upon publication on this webpage. Frankly good d.o.o. reserves the right to change, limit or terminate the provision of the service at any time without the obligation of prior notice, including partially or completely restricting access as well as the provision of certain services to users who violate the provisions of these Terms and General Terms of Use. The use of services shall be approved to persons of legal age. The use of webpage by children or minors is not allowed, and parents and/or guardians are obliged to take care of this, otherwise they shall assume all rights and obligations arising from such use, and Frankly good d.o.o. shall not be held reliable for possible consequences of such use.

COMMENT: does not warrant that the product images fully match the appearance of the product itself. We assume no liability for any unintentional errors in the product description. Differences between the actual product and the product photo, as well as the product described on this webpage are possible if the manufacturer changes some of the characteristics or content of the product. All descriptions are regularly and thoroughly checked.


Conclusion and Termination of Sales Contracts

These Terms and Conditions, as well as individual terms of sale indicated with information about specific products, represent’s offer for the conclusion of the Contract, and with their registration, the user, acting as the buyer, accepts them by concluding an order or in some other way determined by these Terms and Conditions. With their acceptance, it is considered that the Contract between the user and Frankly good d.o.o. is concluded according to the terms of sale specified in these Terms and Conditions. The subject and commercial purpose of the Contract is the purchase of a selected product or service through with the payment of a corresponding fee - the price of that product and/or service. The Contract is concluded by means of remote communication (Distance Contract) such as printed promotional messages with a purchase order, telephone with and without human intervention, and the Internet. The Contract enters into force and is binding from the moment the user accepts the offer of Frankly good d.o.o. in one of the following ways: - by selecting the payment method and completing the order as a registered user of - by selecting the payment method and completing the order via e-mail.

a) In the process of registering or creating a user account, the user shall choose a name or names under which they shall provide services and choose a security password as well as submit a valid e-mail address. All data required for registering or creating a user account must be true; the use of other people’s data is expressly prohibited.

b) Registration or user account are created only for one person. Information about registration or user account shall not be communicated to third parties. The user shall keep information about their password and user account. The use of someone else’s registration or user account is not allowed.

c) For violation of the provisions of the Terms and Conditions from this chapter, Frankly good d.o.o. reserves the right, at their own discretion, to terminate the user’s registration or user account without the obligation to compensate the user for any cost or damage.

d) Upon the user’s registration (which includes paying for products and/or services) the Contract is considered concluded between Frankly good d.o.o. and the user acting as the buyer.

e) The Contract enters into force upon the user’s registration, i.e., from the day the user accepts the offer to conclude such Contract.

f) Upon the conclusion of the Contract, the following shall be delivered to the user: a confirmation of the concluded Contract, i.e., a pre-contractual notice from Article 57, Paragraph 1 of the Consumer Protection Act (Official Gazette, no. 41/2014, 110/15), these Terms and Conditions and the notice on the user’s right to unilateral termination of the Contract along with the form for unilateral termination of the Contract from Article 61, paragraphs 1 and 2 of the Consumer Protection Act.

g) The user can unilaterally terminate the Contract within 14 (fourteen) days without specifying any reasons. The user is not entitled to unilateral termination of the Contract: - if the service has been fully fulfilled for them, and the fulfilment began with their explicit prior consent and their confirmation that they are aware of the fact that they will lose the right to unilateral termination of the Contract if the service is fully fulfilled for them; - if the subject of the Contract are sealed goods which, due to health or hygiene reasons, are not suitable for return, if they were unsealed after delivery; - if the subject of the Contract are goods which, due to their nature, are inseparably mixed with other things after delivery. In order for the user to exercise the right to unilateral termination of this Contract, they shall notify Frankly good d.o.o. about their decision to unilaterally terminate the Contract before the expiration of the deadline, by sending an unequivocal statement by mail (to Frankly good d.o.o., II. Zagrebački odvojak 14, 10000 Zagreb), or by e-mail to, in which they shall state their name, surname, address, telephone number or e-mail address. The deadline for unilateral termination of the Contract is 14 (fourteen) days from the date when the goods, which are the subject of the Contract, were handed over to the user or a third person designated by the user that was not the carrier or, in the case of a service, from the conclusion of the Contract. In the case the conditions for unilateral termination of the Contract are met, the funds received from them, not including delivery costs, shall be returned to them without delay, and at the latest within 14 (fourteen) days from the day Frankly good d.o.o., i.e., receives the user’s decision on unilateral termination of the Contract. The refund shall be made in such a way that the user does not bear any costs in relation to the refund. Frankly good d.o.o. can perform a refund only after the goods have been returned to them and the condition they were returned in examined, considering the fulfilment of the conditions of the right to unilateral termination of the Contract. The User shall hand over or send the goods to Frankly good d.o.o. (, Dragutina Golika 55, 10000 Zagreb, without delay, and in any case no later than 14 (fourteen) days from the date Frankly good d.o.o., that is, sent their decision on unilateral termination of the Contract. The direct expenses of the return of goods shall be borne by the User. Shipments sent by cash on delivery shall not be collected. The User should contact before terminating the Contract so that the procedure for returning the goods can be explained to them. The User is responsible for any asset impairment which is the direct result of handling the goods, other than the handling which was required in order to determine the nature, characteristics and functionality of the goods. In the event of damage to the original packaging, the refund amount shall be reduced by a percentage corresponding to the value of the goods. Should this occur, you shall be notified. If the service provision started during the legal deadline for unilateral termination of the Contract, the user shall pay Frankly good d.o.o. an amount that is proportional to what was delivered by the time the user notified Frankly good d.o.o. on unilateral termination of the Contract. Link to download the FORM for unilateral termination of the Agreement.

Purchase Conditions and Procedure

The main characteristics of the product, the method of using it, prices, special offers and benefits, payment and delivery methods refer to those that are valid when the order is placed. The above data shall be indicated with each product. The product price and delivery service, including the amount of VAT, are visible in the shopping cart before the order is placed. The delivery cost may also be visible on some other parts of the page. All information about the purchase confirmation based on the electronic order shall be delivered to the customer’s e-mail address specified in the registration/order process or in the shopping cart when entering data while placing the order. All prices are expressed in euros (EUR). All prices include VAT. The same price of all items shall be indicated on the invoice, which shall be delivered together with the goods. If the customer does not receive the order confirmation notification, there is a possibility that they entered their e-mail address incorrectly. In this case, we kindly ask the customer to contact us at: so that our Customer Service can assist in effectuating the order. We will be happy to do it.

Delivery and Delivery Conditions

a) The cost of delivery is calculated automatically upon purchasing the product, and an invoice containing the price of the purchased products and the delivery cost is issued.

b) The delivery cost on the territory of the Republic of Croatia is EUR 5 for orders of up to EUR 50 and is free for orders over EUR 50, regardless of weight, volume or buyer’s address. Additional costs may arise in the case of international shipping.

c) The delivery deadline throughout Croatia for products stated to be in stock is up to 7 working days from the day of placing the order, per deadlines for interurban delivery and other delivery services.

d) The delivery deadline of products for places that fall under a special delivery regime may be slightly longer in accordance with the deadlines of interurban delivery and other delivery services.

e) In the event of a change in the delivery date or any other circumstances which are important for the execution of the order, our Customer Service shall immediately notify the buyer.


All ordered products are packed so that they cannot be damaged by normal handling during transport/delivery. We pack and additionally protect each product with specialized transport packaging. When taking over the shipment, the buyer is obliged to inspect its packaging. If the packaging of the shipment has visible damage/flaws, we recommend the buyer refuse to accept it because there is a possibility that the product inside such packaging is damaged. Should the buyer reject to receive the shipment, the delivery service shall fill out the Damage Report and return the shipment to, with a note stating that the shipment has a flaw. Complaints regarding the product’s flaws and all other complaints can be made in writing via electronic or regular mail: to the e-mail address: or to the address: Frankly good d.o.o., II. Dragutina Golika 55, 10000 Zagreb. In the case of a justified complaint, it is possible to terminate the contract with a refund of the amount paid or a replacement for the same product or another product of the same value or with a surcharge or refund of part of the funds, should this be necessary. If the delivered goods are damaged in some way or have some flaws, the buyer should send a photo of the said complaint to so that it can be accepted on the basis of subsequent physical evidence. collects damaged, defective or wrongly delivered goods at their own expense should it be determined that the complaint is justified and that the buyer did not affect the defectiveness, damage or any flaw of the goods. In the event of a justified complaint within the terms set by the Civil Obligations Act, the entire cost of replacing the product with a new one is borne entirely by Frankly good d.o.o. In the event of a dispute regarding the justification of the complaint and/or the authenticity of the product, and if the buyer, based on a subjective assessment, believes that they did not receive an adequate product and/or service, it is usual in business practice to report the case to one of the competent institutions. Competent and official bodies shall perform all the necessary inspections to determine correctness and compliance with applicable laws. Upon making a decision, both the buyer and the seller receive a specified record. Such an official record of an independent body is considered authoritative and sufficient to end the complaint procedure.

Payment Method and Procedure

Payment of a product price and delivery costs can be made in one of the following ways:

a) Payment by internet banking. Products for which the order has been made can be paid for via internet banking of any bank. After the successful completion of the order, shall forward all the necessary payment information by e-mail.

b) Payment via the WSPay platform by credit or debit card. Ordered products can be paid for online by one of the following credit cards: one-off payment by American Express, MasterCard, Diners, Visa or Maestro. Each of the above payment methods may comprise a fee prescribed by the terms of the place of payment. The payer bears the aforementioned fee alone, and it shall not be refunded by Frankly good d.o.o.

c) Cash payment - cash on delivery. Upon taking over the delivery, the entire amount indicated on the invoice, including the shipping cost shall be paid to the delivery man.


The receipt and warranty sheet are the only documents with which the buyer can exercise their rights.

Paying with credit cards is safe!

We use the WSPay internet collection service of WEB STUDIO d.o.o., which uses state-of-the-art security protocols, such as Secret Layer (SSL) Security Protocol and other technologies and safety procedures according to the highest standards. The exchange of sensitive data between the system that performs online payment and authorization centres of credit card issuers is done using a network that is fully protected from an unauthorized approach. Sensitive data of your credit card is submitted online directly to the authorization centre. does not store data from your credit cards. Payment by foreign credit cards is not possible. American ExpressDiners Club InternationalVisaMasterCard MaestroDiscoverDinacard MasterCard® SecureCode™Verified By Visa WSpay™ - Web Studio payment gateway.


Frankly good d.o.o. shall respect the anonymity and privacy of the online store users and shall use and process data solely for the aim and purpose determined by these Terms. can collect personal data of their users, such as the name, address, PIN, telephone number or e-mail address only if the user voluntarily submits them to shall use the above data solely for the purpose of fulfilling contractual obligations and for the best possible perception and understanding of individual needs, habits and requirements of users, as well as for further development and better provision of all services. Frankly good d.o.o. collects, processes and publishes data on users regarding the way of using without revealing the identity of the user and/or personal data that enable the disclosure of the user’s identity. collects and records data about the user’s IP address (Internet Protocol Address) or the location of the computer for the purposes of system administration, troubleshooting, content download confirmation or improving the technical aspects of the Internet service. shall automatically record data on user habits of using, including a system log file on visits to certain pages and/or content. shall use such data exclusively for the purpose of improving their services and adapting and individualizing promotional activities according to the needs of individual users. does not record your credit card number or store transaction data. For credit card billing, uses the services of a third party, an authorized bank, which protects your data with encryption.


By registering and purchasing, you agree that, for the purpose of promoting their services and products, may notify you by e-mail about changes or additions to their webpage content, discounts, promotions, products or changes in the way the service is provided. The user can revoke the given consent at any time.

External Services

The services provided by the online store do not include the costs you bear for using your computer equipment and services providing access to our webpage. Frankly good d.o.o. is not responsible for the costs of telephone services or any other costs that may arise. Availability of the online store - online perfume web store. The online web store is available from 00:00 to 24:00, 365 days a year. Although Frankly good d.o.o. seeks to provide the best possible service, they cannot guarantee that the services on will meet your needs. Furthermore, Frankly good d.o.o. cannot guarantee that the service will not have any errors. The images are for your information only and may deviate from the actual situation if the manufacturer changes the appearance of the packaging design for some reason. The product name may contain additional information... If an error occurs, please report it to so we can correct it as soon as possible. Access to the Internet store may sometimes be unavailable due to regular maintenance or the introduction of new content.

Intellectual Property

Copyrights Frankly good d.o.o. claims the copyright to all their content (textual, visual and audio materials, databases and programming code). Unauthorized use of any part of the webpage is considered a violation of the copyright of the Frankly good d.o.o. webpage and is subject to a lawsuit.

For any commercial use of content on the pages, you should first contact Frankly good d.o.o. at


Unless otherwise stated, Frankly good d.o.o., which is driven by results and/or their licensors, own the intellectual property rights on all materials on Frankly good d.o.o. All intellectual property rights are reserved. You can access this link from Frankly good d.o.o. webpage for your own personal use subject to the restrictions set forth in these terms and conditions.

You are not allowed to: Publish material from the Frankly good d.o.o. webpage; Sell, rent or sub-license material from the Frankly good d.o.o. webpage; Reproduce, duplicate or copy material from Frankly good d.o.o.; Redistribute content from Frankly good d.o.o.

Parts of this webpage allow users to post and exchange opinions and information in certain parts of the webpage. Frankly good d.o.o. does not filter, publish or review comments prior to their presence on the webpage. Comments do not reflect the views and opinions of Frankly good d.o.o., its agents and/or affiliates. Comments reflect the views and opinions of the person posting their views and opinions. To the extent permitted by applicable laws, Frankly good d.o.o. does not bear any liability for comments or any liability, damage or costs incurred and/or suffered as a result of any use and/or recording and/or appearance of comments on this webpage. Frankly good d.o.o. reserves the right to monitor all comments and to remove comments that may be deemed inappropriate, offensive or cause a violation of these Terms and Conditions.

You hereby warrant and state that: You have the right to post comments on our webpage and have all necessary licenses and consents to do so; Comments do not infringe any intellectual property right, including without limitation the copyright, patent or trademark of any third party; Comments do not contain any defamatory, offensive, obscene or otherwise unlawful material that constitutes an invasion of privacy; Comments shall not be used to attract or promote business or custom commercial activities or to display commercial activities or illegal activities. You hereby give Frankly good d.o.o. non-exclusive licenses to use, reproduce, edit and authorize others to use, reproduce and edit all of your Comments in any form and in any format or medium.


The following organizations may link to our webpage without prior written approval:

  • government agencies;
  • search engines;
  • news agencies;
  • Internet directory distributors may link to our webpage in the same manner as they hyperlink to the webpages of other listed companies;

Accredited businesses across the system, except searching for non-profit organizations, shopping centres for charities and charitable fundraising groups that maybe do not hyperlink to our webpage. These organizations may link to our homepage, publications or other information on the webpage as long as the link: (a) is not deceptive in any way; (b) does not imply false sponsorship, granting or approval of the linking party and their products and/or services; and (c) fits into the context of the linking party’s webpage.

We may consider and approve other link requests from the following types of organizations:

  • generally known sources of consumer and/or business information
  • associations or other groups representing charitable organizations;
  • network directors distributors;
  • internet portals
  • accounting, legal and consulting companies;
  • educational institutions and trade associations.

We will approve linking requests from these organizations if we decide that: a) this affiliation would not disadvantage our accredited companies or us; (b) the organization has no negative records with us; (c) the benefit of the visibility of the hyperlink compensates for the absence of Frankly good d.o.o.; and (d) the link is in the context of general resource information. These organizations may link to our homepage as long as the link: (a) is not deceptive in any way; (b) does not imply a false sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits into the context of the linking party’s webpage. If you are one of the organizations listed in the previous paragraph and want to connect with our webpage, you must notify us by sending an e-mail to Please enter your name, organization name, and contact information, as well as your webpage URL, a list of all URLs from which you intend to link to our webpage, and a list of URLs on our webpage to which you wish to link. Please allow 2-3 weeks for us to answer. Approved organizations may hyperlink to our webpage in the following way: By using our corporate name; By using a unique resource locator that is linked; By using any other description of our webpage linked to it, provided that it makes sense within the context and format of the content on the linking party’s site.


Without prior approval and written approval, you may not create frames around our web pages that in any way change the visual presentation or appearance of our webpage.


We shall not be responsible for any content that appears on your webpage. You agree to protect and defend us against any claims that appear on your webpage. No link may appear on any webpage that may be interpreted as defamatory, obscene or criminal or that infringes, otherwise infringes or advocates the infringement or other infringement of any third-party rights.


We reserve the right to request the removal of all or any specific links on our webpage. You agree to remove all links to our webpage immediately upon request. We also reserve the right to change these terms and conditions at any time. By continuing to link to our webpage, you agree to commit to and follow these linking terms and conditions.


If on any webpage you find any link that is offensive for any reason, you are free to contact us at any time. We will consider requests to remove links, but we are under no obligation to respond to them in that way. We do not guarantee that the information on this webpage is correct, we do not guarantee its completeness or accuracy; nor do we promise to ensure that the webpage will remain available or that the materials on the webpage will be updated.


To the fullest extent permitted by the applicable law, we exclude all representations, warranties and conditions related to our webpage and the use of this webpage. Nothing in this disclaimer shall: limit or exclude our or your liability for death or personal injury; limit or exclude our or your liability for fraud or misrepresentation; limit any of our or your obligations in any way that is not permitted by applicable law; exclude all our or your liabilities that cannot be excluded under applicable law.

Limitations and disclaimers of liability outlined in this section and throughout this disclaimer: (a) are subject to the preceding paragraph; and (b) all governed by obligations arising from disclaimers, including obligations arising from the Contract, in the case of compensation and breach of statutory duty. As long as the webpage and the information and services on the webpage are provided free of charge, we shall not be liable for any loss or damage of any nature whatsoever.


Frankly good d.o.o. includes links to webpages outside its own webpage. Frankly good d.o.o. publishes links in good faith and cannot be held responsible for content outside of this webpage.

Company information

Frankly good d.o.o. IBAN: HR4324840081135221421, PIN: 80969167879, II. Zagrebački odvojak 14, Zagreb Share capital: HRK 20.000,00 Directors: Franka Batelić Ćorluka and Siniša Bevanda.


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Google tag manager

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